Return Policy
Return Policy:
At Snorlaxzsleeps.co.uk , we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we offer a hassle-free return policy within 14 days from the date of delivery.
Conditions for Returns:
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Unused and Unopened Products: Returned items must be unused, undamaged, and in their original packaging. We cannot accept returns of products that show any signs of wear or use.
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Proof of Purchase: To initiate a return, you must provide a valid proof of purchase, such as an order number, receipt, or invoice.
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Within 14 Days: Returns must be requested within 14 days from the date of delivery. Any requests beyond this period may not be accepted.
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Non-Returnable Items: Certain items are not eligible for return due to hygiene reasons or other restrictions. These include but are not limited to personalized items, perishable goods, and digital downloads. Please check the product description or contact our customer service for more information.
How to Initiate a Return:
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Contact Customer Service: To begin the return process, please contact our customer service team via [email/phone number/live chat] with your order details and reason for return.
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Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and further instructions on how to return the item.
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Packaging and Shipping: Ensure that the item is securely packaged to prevent damage during transit. You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
Refund Process:
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Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions outlined above.
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Refund: If the return is approved, a refund will be issued to the original method of payment within [X] business days. Please note that shipping and handling charges are non-refundable.
Exchanges:
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
Contact Us:
If you have any questions or concerns about our return policy, please feel free to contact our customer service team. We are here to assist you in any way we can.